Sense of entitlement?

Yesterday, I had the opportunity to talk to a potential client. She had seen my posts on LinkedIn, and thought I could help her. I gave her 2 hours of my time, and tried to coach her through her situation, while assessing whether she will be a good client for me. In the end, she just wanted to tell me what to do to get her out of the situation she was in, but she didn’t want to do the work that would have propelled her through her career. At the end of the phone call, we were going around in circles, I ended up getting upset and emotional, and told her we would not be able to work together. I think she agreed, but mainly I felt like she wanted me to help her for free, and that she was entitled to my help and expertise.

After that phone call, I felt really rattled. I could not go to sleep (I ended the phone call at 11pm), and I could not figure out why this phone call was bothering me so much. Then it hit me: at one point, I also had a sense of entitlement. When I first got of pharmacy school, I felt like I had put in the time and effort, not to mention the money, to finish pharmacy school; therefore I should have job positions handed to me. When I had the job position, I felt like the problems were not MY fault, so the solutions should just fall beside my feet. When I fell, I fell HARD. I thought I had hit rock bottom in my pharmacy career, when in reality, it was the best thing in my life. It humbled me like no other, and I ended up working harder than ever to get what I wanted. Yes, I have failed in my career, even after I hit rock bottom, but with the newfound sense of humility, I was grateful for all the setbacks, as it propelled me to be farther in my career.

After talking with the client last night, I thought maybe she was acting like this because she was young, but today, I found out I was very wrong. I was covering the normal clinical pharmacist, and working with the pharmacy manager. This pharmacy manager had expected the clinical pharmacist and technicians to do all the work. His excuse was that he didn’t know how to do it; he had only been at that position for about 8 months. However, part of it is a sense of entitlement. He thought that he didn’t have to do as much work, because everyone else will do it. At the end of the day, the physicians, nurses and patients were asking for ME to handle the problems. I seriously felt more like the manager than he. The worse part is that the pharmacy manager is in his fifties, and I’m in my late thirties.

I bring that point up because everyone thinks that only the young people have a sense of entitlement. It is also the older generation. This pharmacy manager is struggling, and definitely is not trusted by his own site. The client is also struggling, and thought she could get me to tell her how to get out of her situation, and she clearly didn’t get that. I have noticed that those that expect others to bail them out will NOT succeed in the long run, even if they get a short win. It bothered me before, because it reminded me how I once was: an arrogant, self-entitled prick. However, I am also grateful for the reminder, as it made me reflected how far I have come, and how far I can go.

I was willing to help that potential client, until I realized she just wanted me to give the answers to her. She wasn’t willing to do the work necessary to make her situation better herself. I wanted to help the pharmacy manager, until I saw that he wanted me to do all the work. I am willing to help anyone who asks for my help, as long as they are willing to take my help and suggestions seriously, and DO THE WORK. Until then, I will be grateful for the many opportunities given to me, and the people who have guided me along the way.

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